Transition: Introduce ChildFriendly to Your Staff

✅ Staff Training

We recommend dividing staff training into two focused sessions:

Admin Staff Training

This collection is for your administrative and leadership team. We recommend watching the videos together and discussing workflows to ensure a smooth rollout.

• Link to Admin Staff Training Video Collection
• There is an email template in the Appendix of this Guide that you can use to announce ChildFriendly to your Admin Team.

Room Staff (Educators) Training

These videos are designed for room-level staff. We suggest scheduling a team training session so you can watch the videos together and answer any questions.

• Link to Room Staff Training Video Collection
• There is an email template in the Appendix of this Guide that you can use to announce ChildFriendly to your Room Teams.

✅ Final Steps & Supporting a Smooth Transition

 Note: Admin users can log in from any device without authorization. Device authorization is only required for room staff accounts.

Go to Set Up → Center, and toggle off Set Up Mode.

As soon as Set Up Mode is turned off, all families, center admin, office admin and room staff in your system will automatically receive an email invitation to their Portal, including a temporary password to log in.

• Make sure to Designate a point person on standby from your team (e.g., an admin or room lead) to support questions and issues that arise from staff and parents during the first week.
• Celebrate small wins — such as 100% of staff using attendance or a parent thanking you for easy check-in!

Tip: Keep reinforcing the benefits — saved time, less paperwork, better communication.

✅ Appendix: Email Templates

Admin Staff Email Template

Subject: Get Ready for Our ChildFriendly Launch – Admin Staff Instructions Inside!

Dear Team,

As part of our move to ChildFriendly, you’ve been identified as an admin user and will help lead the charge in managing the system.

Our go-live date is [Insert Go-Live Date], and you can expect your welcome email to the platform by [Insert Date].

Link to Admin Staff Training Video Collection

Please watch the applicable training videos and come prepared for our meeting on [Insert Date], where we’ll review the training together and address any questions you may have. Your support during the rollout is key, so come ready to assist your team.

Best,
[Your Center Name] Team

Room Staff (Educators) Email Template

Subject: Welcome to ChildFriendly – Staff Training Starts Now!

Hi Team,

We’re excited to announce that we’re launching ChildFriendly, a powerful new system that will streamline daily tasks and improve communication with parents.

Our go-live date is [Insert Go-Live Date], and you’ll receive your welcome email to access the platform by [Insert Date].

Link to Room Staff Training Video Collection

Please watch the applicable training videos and come prepared for our meeting on [Insert Date], where we’ll review the training together and address any questions you may have. Your support during the rollout is key, so come ready to assist your team.

If you have any questions or need additional support before then, don’t hesitate to reach out!

Thanks,
[Your Center Name] Team