Transition: Introduce ChildFriendly to your Families

Help families feel confident using the Parent App by announcing the transition in the template provide, which shares our Parent Orientation Videos

• Link to Parent Orientation Video Collection
• There is an email template in the Appendix of this Guide that you can use to announce ChildFriendly to your Parents.

Tip: Add QR codes linking to the app and video resources on handouts posted near the entrance or kiosk station (if you use a Kiosk to sign in).

✅ Final Steps & Supporting a Smooth Transition

 Note: Admin users can log in from any device without authorization. Device authorization is only required for room staff accounts.

Go to Set Up → Center, and toggle off Set Up Mode.

As soon as Set Up Mode is turned off, all families, center admin, office admin and room staff in your system will automatically receive an email invitation to their Portal, including a temporary password to log in.

• Make sure to Designate a point person on standby from your team (e.g., an admin or room lead) to support questions and issues that arise from staff and parents during the first week.
• Celebrate small wins — such as 100% of staff using attendance or a parent thanking you for easy check-in!

Tip: Keep reinforcing the benefits — saved time, less paperwork, better communication.

✅ Parent Email Template

Subject: Exciting News: Introducing Our New Parent Portal – ChildFriendly Pro!

Dear Parents,

We’re excited to announce an important upgrade to our daycare operations! Starting [Insert Go-Live Date], we will be transitioning to ChildFriendly — a modern, user-friendly app designed to help our educators spend more time with the children and less on paperwork, while also enhancing communication and supporting your child’s growth and development.

✅ What You Need to Do:

1. Download the ChildFriendly App on your Android or iOS device
2. Login: Watch for your email invitation by [Insert Date], then set your password
3. Log in and Complete the Following:
   • Digitally sign required agreements (e.g., Parent Handbook)
   • Update your child’s medical info, emergency contacts, and allergies
   • Add in your banking information so you can pay through the app. You can also toggle on your banking info for automatic payments.

Note: PAD payments include a 1% merchant fee; credit card payments include a 3.75% fee. We also accept [Insert Other Payment Methods]

✅ Need Help Getting Started?
We’ve put together a series of short Parent Orientation Videos to walk you through everything from logging in to entering your payment info. These videos are quick, easy to follow, and will help ensure a smooth transition! Parent Orientation Video Collection

✅ What You’ll Have Access To:

✔️ Daily photos and journal updates
✔️ Medication and incident/illness reports

✔️ Development reports and direct messaging
✔️ Attendance & your families profile information (which you can update at any time)

✔️ Billing, Payments and receipts

✅ Important Deadlines:

1. Please complete your account setup by [Insert Date] to ensure uninterrupted care.
2. Download and save any past records or tax receipts from the old system before [Insert Portal Shutdown Date].

We’re confident you’ll love the streamlined experience ChildFriendly brings! Learn more at: www.childfriendlypro.com

Warmly,
[Your Center Name] Team